Careers · Victoria & New South Wales

Support work with the time to do it right

We roster to the participant, not to the minute. That means longer shifts with fewer clients, a named care manager who answers the phone, and training that is paid rather than expected on your own time.

  • Open roles6 right now
  • LocationsWerribee & Sydney
  • RegisteredNDIS Provider

Why here

Most support workers leave because of the roster, not the work. We built ours to be the reason people stay.

  • Consistent placements

    You are matched to a house or a small group of participants, not sent somewhere new every shift.

  • Rosters two weeks out

    Published fortnightly, with swaps handled by a coordinator rather than a group chat.

  • Paid training

    Manual handling, medication, PEG and epilepsy modules are paid at your ordinary rate.

  • A manager who answers

    Every worker has one named care manager. On-call is staffed by someone who knows the house.

  • Career steps that exist

    Team leader, care manager and clinical pathways are filled internally first wherever we can.

  • Kilometres reimbursed

    Travel between clients is paid, and vehicle allowance is above the award rate.

What we look for

Experience helps. Temperament matters more.

We have hired retail workers, chefs and new graduates who turned out to be excellent support workers. We have also turned down people with a decade of experience. The difference is usually patience.

  • You explain things twice without changing your tone.

  • You write a clear shift note, because the next worker relies on it.

  • You hold a Certificate III, or you are willing to start one with us.

  • You have a driver licence and comprehensive insurance.

A support worker and participant preparing a meal
Support worker chatting with a participant at home
Support worker and participant out in the community

The offer

What comes with the job

Pay is set under the SCHADS award, above the minimum classification for staff who hold a Certificate III or higher.

  • Pay

    Above-award rates

    SCHADS level 2 and up, with penalty rates paid correctly on every shift.

  • Hours

    Shifts that stack

    Longer blocks in one location, so you are not paid for two hours and travel four.

  • Support

    Free EAP

    Confidential counselling for you and your household, no cap on sessions.

  • Training

    Cert IV funded

    We pay for Certificate IV in Disability for staff past twelve months.

  • Screening

    Clearances covered

    We reimburse NDIS Worker Screening and police check costs on commencement.

  • Leave

    Salaried roles

    Full-time and part-time staff get standard leave, plus two wellbeing days a year.

Expression of interest

Nothing open that fits? Send it anyway

We hire continuously across Werribee, Melbourne's west and Western Sydney. Expressions of interest are kept on file for six months and checked first when a shift opens.

  • Phone screen within a week
  • One interview, no panels
  • Shadow shift before you commit
  • Clearances organised by us

Your availability

Attach your resume — PDF or Word, up to 5MB

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