Caring Buddy

For coordinators, hospitals & families

Refer someone to Caring Buddy

One form, no login, no portal. A care manager reads every referral the same business day and calls the referrer back with a yes, a no, or a waitlist position — not a generic acknowledgement.

  • Response1 business day
  • Urgent line7 days a week
  • RegisteredNDIS Provider

Referral form

Tell us about the person

Fields marked required are the minimum we need to act. Everything else helps us match the right care manager first time.

01

Referrer details

I am referring as

02

Participant details

03

Supports required

Supports required (select all that apply)

Or email the details to referrals@caringbuddy.com.au

Urgent referral

Discharge in the next 48 hours?

Call the on-call care manager instead of using the form. We take hospital and crisis referrals seven days a week.

1300 001 615
Referral information is stored in our Australian-hosted client system and shared only with the care team assessing it. Read the privacy policy.

After you submit

What happens next, and when

Referrers get named contact details in the first call, so you are never chasing a general inbox.

  1. Same business day

    A care manager reads it

    Not a coordinator inbox. The manager who would run the placement is the one who assesses it.

  2. Within 1 business day

    You get a call back

    A yes, a no, or a waitlist position with a realistic date. We do not leave referrals open-ended.

  3. Days 2 to 5

    Meet and assess

    We visit the participant, review the plan and write a roster of care with the hours costed.

  4. Week 2 onward

    Service agreement

    Signed once everyone agrees the roster. Support usually starts within four weeks of referral.

Who can refer

Anyone can start a referral. You do not need to be the participant, and you do not need the plan in front of you.

Support coordinators

Send the plan extract and we will confirm capacity against the roster before you commit the participant.

Hospitals & allied health

Discharge planning, transition care and post-acute nursing. We attend case conferences on request.

Family & carers

You do not need to understand the plan to refer. Give us the situation and we will work out the funding.

Self-referral

Referring yourself is the most common route. Nothing is committed until you have met the care manager.