Complex care · High intensity

High Intensity Supports

Specialized, person-centered support for participants with complex medical, physical, or behavioral requirements, delivered by trained disability professionals under clinical oversight.

Complexity tierLevel 1 to 3 complex
Staffing1:1, 2:1, & 24/7 care
RegisteredNDIS Provider
What's included

Rigorous, clinically governed care protocols designed around your individual support plan.

Enteral feeding & PEG management

Tube nutrition, bolus and pump administration, stoma hygiene, and formula preparation.

Tracheostomy & airway care

Suctioning, cannula cleaning, cuff pressure monitoring, and emergency airway preparedness.

Complex bowel & bladder care

Digital disimpaction, transanal irrigation, autonomic dysreflexia protocols, and catheterization.

Severe dysphagia & mealtime support

Texture-modified diets, positioning aids, and choking prevention under Speech Pathology plans.

Subcutaneous injections & seizure plans

Epilepsy management, emergency midazolam administration, and specialized seizure monitoring.

Positive behavior support plans

Trauma-informed de-escalation, sensory regulation, and safe positive behavior implementation.

Who it's for

Is high intensity support right for you?

High intensity supports are designed for participants whose health conditions or behaviors require workers with verified high-intensity skills descriptors.

You have NDIS funding for High Intensity Daily Personal Activities.

You require specialized protocols like enteral nutrition, tracheostomy care, or seizure response.

Your care team requires Registered Nurse sign-offs on worker competencies prior to shifts.

You need 24/7 active care, 2:1 staffing ratios, or high-level behavioral safety strategies.

Support worker assisting with specialized equipment
High-intensity care coordination meeting
Clinical assessment of specialized participant care
How NDIS funds it

High Intensity Support in your NDIS Plan

Funded under Core Supports at recognized high-intensity rate tiers based on participant complexity, staffing ratios, and shift times.

Core supports

High Intensity Daily Activities

Higher worker hourly rate tiers reflecting specialized qualifications for complex care.

Tier 1, 2, or 3 rates
Capacity building

Positive Behavior Support

Functional behavior assessments, interim plans, and practitioner supervision.

CB: Relationships
Capacity building

RN Training & Sign-Offs

Registered Nurse hours to train, assess, and re-certify support workers on your protocols.

Clinical supervision
Capital supports

Specialized Assistive Tech

Electric hoists, suction units, feeding pumps, and monitoring equipment funded via AT.

Assistive Technology

Every support worker is individually trained and signed off on your specific protocols by an RN.

Learn about high intensity
Why Caring Buddy

Rigorous clinical governance meets deeply personal everyday care. We combine hospital-level safety protocols with empathy, ensuring participants thrive safely at home.

Talk to our complex care lead
01

Verified Competencies

Every worker is clinically assessed and signed off specifically on your equipment and care plan.

02

24/7 Clinical Escalation

Immediate on-call Registered Nurse support 24 hours a day for any clinical changes or concerns.

03

Zero Restrictive Practices

Human-rights focus committed to least-restrictive, trauma-informed behavioral support.

04

Zero-Gap Rostering

Shadow rosters and fully trained secondary workers ensure high-intensity shifts are never missed.

Finding a team capable of handling my daughter's tracheostomy and seizure plan was overwhelming until we found Caring Buddy. Their workers are calm, competent, and like family.
Maria S.'s avatar
Maria S.Parent · Parramatta, NSW
Participant with complex care requirements supported at home
Questions

Frequently asked

Workers must complete accredited training matching the NDIS High Intensity Skills Descriptors, followed by participant-specific competency sign-off by a Registered Nurse before working independently.

Enquire about High Intensity

Let's discuss your complex care plan

Connect directly with our Complex Care Coordinator to review medical protocols and worker requirements.

  • Individualized skill matching for every worker
  • Full RN competency sign-offs before first shift
  • 24/7 on-call clinical nurse support

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